At Ishrit Foods LLP, we take pride in the quality and freshness of our products. Our goal is to ensure that every customer is 100% satisfied with their purchase. We understand that on rare occasions, things don’t always go as planned, and you may need to request a refund. Below is our refund policy, designed to support both the customer’s satisfaction and our business operations efficiently. Eligibility for Refund: Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described on our website, you are eligible for a full refund or replacement. Please contact us within 48 hours of the delivery with photographic evidence of the issue. Incorrect Items: If you received an incorrect item, please inform us within 48 hours of delivery. We will arrange for the correct item to be dispatched or offer a full refund depending on your preference and item availability. Cancellation: Orders canceled according to our Cancellation Policy before dispatch are eligible for a full refund. Steps to Request a Refund: Contact our Customer Service Team via email at support@ishritfoods.com or call us at +91-78360-66555 with your order details and the reason for the request. Provide any required evidence (e.g., photos of damaged items) to support your refund request. Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Refund Processing: Approved Refunds: Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. Non-Refundable Items: Please note that certain items are non-refundable. This includes perishable goods such as food, custom-made orders, and products purchased on sale or with a discount code. Any item not in its original condition, damaged, or missing parts for reasons not due to our error is also non-refundable. Exchanges: We only replace items if they are defective or damaged. If you need an exchange for the same item, send us an email at support@ishritfoods.com. Need Help? If you have any questions or need further assistance regarding our Refund Policy, please contact us at support@ishritfoods.com or +91-78360-66555. Our customer service team is here to ensure your satisfaction with every purchase from Ishrit Foods LLP.